Frequently asked questions

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Highlights
Who can rent?
Do I have to pay a deposit?
What about the costs for repair?
Will you take an old device?
Will the product be installed?
Ordering
Who can rent?
How can I order?
Do I have to pay a deposit?
Will the product be installed?
How fast can you deliver?
Will you take an old device?
Can I cancel my order?
Is there a creditworthiness test?
Right of withdrawal
Delivery & Returns
Will the product be installed?
Will you take an old device?
How fast can you deliver?
Bezorgen jullie ook op een verdieping?
What times do you deliver?
Defects & Repairs
What happens in case of a defect?
What about the costs for repair?
Report a defect
Payments
Do we have to pay at delivery?
How do we pay?
The invoice shows a different amount than the monthly rent
I received a payment reminder
Do I have to pay a deposit?
How do I change my banking details?
Transfer contract
I'm moving out but the device will stay at the house
Can I transfer my contract to my roommate?
How can I change my personal details?
Can I take the product with me to another address
End contract
How can I end the contract?
What is the term of notice when ending the contract?
Is there a fee for ending the contract?
When will the device be collected?
Can I buy the product at the end of the contract?
Account
Why do I need an account?
What happens when I forget my password?
Will you delete my account when my contract has ended?
Business
How does a business account work?
What are the advantages of commercial renting?
How does a service request work?
Is customization possible?
Contact
How and when can you be reached?
Which details do I need to provide?
Do you have a complaint about our service?
Company details
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