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More information?
Report defect
From report to solution
1
You report the defect or malfunction.
2
First we check if you easily can fix it yourself with our advice. That often works - by cleaning the filter for instance.
3
If that doesn't work we check the age of your device and possible previous malfunctions.
4
Based on that we either send a mechanic or will replace the device.
5
When replacing the device you can choose for a similar device under the same contract or a new contract which guarantees immediately a newer model.
Report it your way
WhatsApp - Very easy!
Please include your name and, if you know it, the sticker number for your device. Briefly explain the problem. We usually respond within 2 hours, often immediately!
WhatsApp 088-1990111
QR-code or NFC-chip
Scan the QR code or tap your phone on the sticker’s NFC chip. You’ll go straight to the service menu to report your issue. Super easy!
My Splash - For when you are a contractor
Are you a contractor? Then log in to view all your contracts with the associated products and submit a report directly. You'll also find documentation for the products you rent there.
Log inOur contact details at a glance
Usually, we respond to a WhatsApp or email message within two hours on working days, but often even sooner.
