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More information?
Report defect
From report to solution
1
Je meld je storing.
2
We checken eerst of je het zelf makkelijk kunt fixen met ons advies. Vaak werkt dat al - bijvoorbeeld het schoonmaken van een filter.
3
Helpt dat niet, dan kijken we naar je apparaat (hoe oud het is en of
er vaker iets mee was).
4
Op basis daarvan sturen we een monteur of regelen we een omruil.
5
Bij een omruil kun je kiezen: onder hetzelfde contract een ander
apparaat, of een nieuw contract zodat je direct een nieuwer model
hebt.
Report it your way
WhatsApp - Very easy!
Please include your name and, if you know it, the sticker number for your device. Briefly explain the problem. We usually respond within 2 hours, often immediately!
WhatsApp 088-1990111
QR-code or NFC-chip
Scan the QR code or tap your phone on the sticker’s NFC chip. You’ll go straight to the service menu to report your issue. Super easy!
My Splash - For when you are a contractor
Are you a contractor? Then log in to view all your contracts with the associated products and submit a report directly. You'll also find documentation for the products you rent there.
Log inOur contact details at a glance
Usually, we respond to a WhatsApp or email message within two hours on working days, but often even sooner.
