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Moving
If you move, the device may remain at the old address. You can then transfer this contract to a housemate. If you take the device with you to the new address, you can do this yourself or have us take care of it.
Move it yourself or have it moved?
If you choose to move the device yourself, please inform us of your new address in a timely manner. Please note that the correct connection points are present at the new address. If you want us to move the device, we will charge €100 for this. If you are moving within the same place of residence, we can carry out the move on the same day. If you move to another place of residence, there may be 1 or more working days between the day of collection and delivery.
To be able to move the device properly and safely, it is important that it is free of dust and grease on the outside. Before you move the device, you must ensure that there is no more water present in the washing machine, dryer and dishwasher.
We do not have the option to temporarily store a device in our warehouse or to temporarily pause a contract.We do not provide towing work. If you arrange a tow yourself, please take our delivery days and times into account.