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Contact? WhatsApp or call 088-1990111
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Report a malfunction
If you have a problem with your rented equipment, you can easily inform us via Whatsapp on 088-1990111 pass along. You can also do this by telephone, email or via "My Splash". Within the opening hours We usually respond to your message within 2 hours.
Are you having a problem?
Before we can forward your report to one of our technician services, we may ask you to check a few things first. With our troubleshooting/maintenance tips, the malfunction can often be resolved and you can quickly use your rented device again.
A technician needed?
If a technician is needed for the malfunction, we will forward the report to one of our technician services.
The technician will contact you within 2 working days to schedule an appointment. The fault can often be resolved within a few working days. If a part needs to be ordered then this may take a little longer.
Exchange?
If it turns out that the repair is not useful, we will exchange the device. With an exchange there will always be one a comparable replacement model will be delivered that is suitable for the contract.
We use this both young used and new machines. The specifications may differ slightly, this applies in particular to our house models.Our equipment is provided with a sticker with a QR code and NFC chip. Simply scan the QR code or - even easier - hold your mobile phone near the sticker and you will be sent to the service menu where you can immediately report the problem! The device details are then already known and you no longer have to enter them yourself. You can also view the available documentation for the device in question there.
In many cases, a malfunction occurs if a housemate of the contractor uses a device. Because that roommate is not the tenant, he cannot report the malfunction via "My Splash". The sticker with QR code and NFC chip offers a solution! After all, anyone with a mobile phone can use that sticker to report the fault to us in a very simple manner. Of course you can still report it via WhatsApp or by telephone.